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Process & FAQ

How we work — and
what you need to know

From the first call to support handoff. Every step, every question.

Our Process Frequently Asked Questions

AM Systems is built for businesses that are past the "just getting started" stage — ones that have a real offer, some existing traction, and want to scale without burning out or hiring a bloated team.

If you're still validating your idea or haven't made your first sale, this isn't the right fit yet. But if you're bringing in revenue and the bottleneck is infrastructure — how leads come in, how they convert, how your team operates — that's exactly what we solve.

Not sure where you fit? Book a strategy call. We'll tell you honestly whether we're the right match.

Yes. Under Business OS we build MAD Store Ops — a custom Store Operations & Inventory System for retail, wholesale, and multi-branch businesses. It covers the 8 core modules most Filipino stores actually need: Inventory Management, Order Entry, Stocktake Sessions, Restock & Delivery Log, Supplier Management, Purchase Orders, Branch Transfers, and an Operations Dashboard.

It's designed for how Filipino stores really run — multi-branch visibility, supplier workflow, and live inventory built in from day one.

Why clients choose us over monthly subscriptions: SaaS platforms charge you forever. AM Systems builds the system once and you own it forever. For stores that stay in business 2+ years, owning is already cheaper than renting.

Having an existing team or tools isn't a problem — in many cases, it's an advantage. We work with what you already have wherever possible. For Lead Engine and Sales Engine, we deliver primarily through GoHighLevel — a proven all-in-one platform. For Business OS, we build custom systems using our own MAD Store Ops stack. If you're already using other tools, we integrate where it makes sense.

If what you have isn't working, we'll tell you — and we'll help you migrate cleanly rather than layering more complexity on a broken foundation.

It depends on the system and tier, but here's a general range:

Lead Engine: 2–6 weeks  |  Sales Engine: 3–7 weeks  |  Business OS: 4–10 weeks

Every project starts with a locked-in delivery date so you can plan around it. The biggest factor in timeline accuracy is your responsiveness — fast feedback, complete assets, and accessible decision-makers always mean a faster delivery.

After the contract is signed and the upfront fee is confirmed, we send you a client intake document that lists exactly what we need. In general, expect to provide: brand assets (logo, colors, fonts), messaging & copy, tool credentials as needed, and any existing materials you want us to reference or migrate from.

If you don't have some of these, we can work around it — but having them ready speeds things up significantly.

Every engagement follows the same 11-step sequence:

  1. 1
    Discovery & alignmentInitial call to understand your business, goals, and current systems.
  2. 2
    Proposal issuedWritten proposal with scope, deliverables, timeline, and investment.
  3. 3
    Proposal approvalYou review and confirm. Adjustments handled here before anything is signed.
  4. 4
    Contract signingFormal agreement signed. Scope, timeline, and terms locked in writing.
  5. 5
    Project kickoff — 50% upfront feeUpfront fee secures your slot. Work begins only after confirmation.
  6. 6
    Client intake & asset submissionWe send the intake document. You provide all required assets.
  7. 7
    Asset confirmationWe review submissions and flag anything missing before the build begins.
  8. 8
    Build phaseWe build the full system to the agreed scope with regular check-ins.
  9. 9
    Delivery & reviewWe present the completed system. You test and review. Revisions addressed within scope.
  10. 10
    Final fee & handoverRemaining 50% collected on approved delivery. Full docs and access transferred.
  11. 11
    Support periodDedicated post-delivery window — 14 to 90 days depending on your tier.

Yes — and that's usually the right move. Most clients start with the system that addresses their biggest constraint right now. Each system is designed to work on its own and to integrate cleanly with the others when you're ready to expand.

There's no pressure to commit to all three upfront — build what you need now, grow into the rest.

No. Every project includes a dedicated support period — 14 to 90 days depending on the tier. During that window, you have direct access to raise questions, flag issues, or get help understanding how the system works.

We also deliver full system documentation with every project. You shouldn't need to depend on us indefinitely because we make sure you understand and own what we built. Ongoing maintenance is available as an add-on after the support period.

50% to start, 50% on delivery. No complicated milestone structures. We tie half our fee to the outcome — so we only get fully paid when the agreed scope is delivered.

Delivery Guarantee: If we fail to deliver the agreed scope within the agreed timeline due to our fault, we refund up to 50% of the total project value.

This guarantee does not apply in cases of:

  • Client delays — late feedback, approvals, or missing assets
  • Changes requested outside the agreed scope
  • Third-party platform limitations or issues outside our control

All deliverables are based strictly on the agreed scope defined in the proposal.

All projects require a 50% upfront fee to secure the engagement and begin planning, system design, and resource allocation.

This upfront fee is non-refundable once work has commenced — it covers the time, planning, and resources allocated specifically to your project from day one.

If a cancellation occurs before work has started, a partial refund may be considered at our discretion.

Still have
questions?

Ask us anything before you commit. No pitch — just an honest conversation about fit.

Delivery Guarantee

We build it right or we refund. Miss the scope or timeline due to our fault? We refund up to 50% of project value.